Politique d’expédition
SHIPPING POLICY
Thank you for choosing KAMINESS.
Because each item is personalized and custom-made, please allow time for production before shipment.
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Order Processing
All orders are processed after payment has been successfully received.
Personalized products require production time before shipping.
Typical production time:
• 2 to 7 business days
Production times may vary during holidays, promotional periods, or high-demand seasons.
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Shipping Destinations
KAMINESS currently ships throughout Canada and may offer international shipping to selected countries.
Available shipping options will be displayed at checkout.
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Delivery Times
Estimated delivery times after production:
Canada:
• Standard Shipping: 2 to 10 business days
United States:
• Standard Shipping: 5 to 15 business days
International:
• Delivery times vary by destination.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
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Shipping Costs
Shipping fees are calculated at checkout based on the destination and shipping method selected.
Free shipping promotions may be offered from time to time and will be clearly indicated on our website.
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Order Tracking
When available, tracking information will be sent by email once your order has been shipped.
Customers are responsible for monitoring the tracking information provided.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
KAMINESS is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses submitted during checkout.
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Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Email:
contact@kaminess.com
Please include:
• Order number
• Description of the issue
• Photos (if applicable)
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Customs and Import Fees
International customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
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Contact Us
If you have any questions regarding shipping, please contact us:
KAMINESS
Email: contact@kaminess.com
Designed by you. Crafted by us.